Billing and Access
Memberships are billed in advance on a recurring basis, depending on the plan selected at checkout. Once a subscription is active, users can access and download templates available under their plan. Access continues until the end of the current billing period unless the subscription is canceled earlier.
Refund Eligibility
Refunds are not guaranteed and are reviewed on a case-by-case basis. In general, a refund may be considered only when there has been no meaningful use of the service after purchase.
Requests are more likely to be considered if:
- No templates have been downloaded after the purchase or renewal
- The request is made shortly after the transaction
- There is a clear billing error or duplicate charge
Limited Exceptions
In certain situations, a refund may be issued even after access has been granted. These include:
- Duplicate or accidental charges
- Verified billing errors
- Technical issues that prevent access and cannot be resolved within a reasonable time
Non-Refundable Cases
Refunds are typically not issued in the following situations:
- Templates have been downloaded or used
- The subscription has been active for a period of time before the request
- The request is based on preference, change of mind, or lack of use
- Previous billing cycles or past payments
Cancellation Policy
You can cancel your subscription at any time through your account settings or the cancellation method provided at checkout. Cancellation stops future renewals, but it does not reverse or refund the current billing period.
Access remains available until the end of the active billing cycle after cancellation.
Refund Processing
If a refund is approved, it will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider, but most refunds are completed within several business days.
How to Request a Refund
To request a refund, contact our support team and include the following details:
- Email address used for the purchase
- Payment reference or transaction ID
- Date of the transaction
- A short explanation of the issue
Providing complete and accurate information helps us review your request more quickly.
Requests and Review
Refund requests are reviewed individually based on the details of the purchase, the nature of the issue, and the extent to which the service has already been used. Approval is not automatic and depends on whether the request falls within the conditions described in this policy.
In reviewing a request, we may consider factors such as when the request was made, whether templates were downloaded, whether access was granted and used, and whether the issue involves a billing error, duplicate charge, or an unresolved technical problem.
Submitting a request does not guarantee a refund. If the request does not meet the applicable conditions, it may be declined. We review requests within a reasonable timeframe and respond using the contact information provided with the request.